Frequently Asked Questions

Please refer to our frequently asked questions here, if you still need assistance please contact us via

Shipping and Delivery

Please first check your junk mail, if it isn’t there get in touch and we will send it right away.

Please check your tracking number provided from our email sent to you uponwhen your parcel being was dispatched. It generally takes 4-6 hours for shipping information to be updated. If the tracking states “no events currently found” this may be because your parcel has not gone past a scanning point yet. If you become concerned please contact Australia Post or alternatively send us an email at and be sure to quote your order number, name and delivery address.

Australia Post is currently experiencing significant delays across the country. This is due to the high volume of parcels being sent in combination with ongoing COVID-19 restrictions and requirements. As a result, this has created an immense backlog. Because this is an issue on Australia Post’s end, we are unfortunately not in control of any delivery delays or extended processing times on their part. We want to assure you that your order should still get to you safely, there just may be a delay in its arrival.

Yes, and we charge $20 shipping.

Anywhere in Australia shipping is $13AU and $17AU for express post. All orders over $150AU we offer Free Shipping.

Made your purchase order, and forgot to use your discount code? That’s okay the opportunity hasn’t disappeared! Simply send us an email and will be happy to help corr ect this for you.

*Please note: Only one discount code can be used per order.

Make sure you have entered it correctly with no spaces and remember that it is case sensitive. If it still doesn't work please contact us via email 

Product Questions

Spot clean only

Use a mild detergent and warm water

Dab with a damp cloth and allow to completely dry

Do not submerge in water

Heat Instructions - DO NOT OVERHEAT

Microwaves have different wattages, Thesethese are guidelines only.

Start with placing the heat pack in the microwave on high for 60 seconds. If not hot enough, place back in for 15-second intervals until it reaches your desired temperature.

Keep instructions and read carefully.

Take care when in use and heating.

To use as a cold pack, put it into a clip seal bag and place it in the freezer for 30 minutes. Can be stored in the freezer for further use.